Customer service
In this section we will analyze the main customer service tools, both free and payment.
We pay special attention to their pricing models, to their characteristics and our experience using them during these years.
The goal is to find the software that best suits your needs.
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Showing the 6 results
CallRail follow -up and telephone call services for companies and marketing professionals.
★★★★★
More details +Pros:
- Call monitoring, text messages, forms and chats
- You can know which channels more potential customers generate to maximize the ROI.
- Adapt the experience of each potential client.
- Tool driven by AI
- Automatically analyze the keywords that customers use in calls
- Tag and qualifies automatically potential customers
- Integrates with many platforms and tools
- Free test
CONS:
- Native integrations with some report platforms are not very solid.
- Customer support can be better
Frog Evaluation
Fronged is a sales, marketing and support tools on the same platform.Pros:
- Excellent quality/price ratio
- Attractive, customizable chat interface.
- Live chat, content search engine, emailing and trigger marketing included
- API available
CONS:
- Improveable administrator design
Oct8NE stands out as an innovative and unique tool in the market. Your cooking differentiates it from other solutions such as Zendesk or Freshdesk , which do not offer real -time visual support. Integrations with chatgpt and social channels make it a robust and versatile option for any online business.
★★★★★
More details +OCT 8NE Assessment
Oct8NE stands out as an innovative and unique tool in the market. Your cooking differentiates it from other solutions such as Zendesk or Freshdesk, which do not offer real -time visual support. Integrations with chatgpt and social channels make it a robust and versatile option for any online business.Pros:
- Unique visual support with the coding.
- Multicanal (WhatsApp, Instagram, Facebook Messenger).
- Advanced integration with ChatgPT for customization.
- Compatible with popular platforms such as Shopify, Magento and Woocommerce.
- Calls and video calls available.
CONS:
- Prices are not public, which can hinder the initial comparison.
- Although it has improved, the chat interface could be more modern in design.
SocialBee is a social media management tool that allows you to program, publish and analyze content on several platforms automatically.
★★★★★
More details +Pros:
- Connection with the main social networks
- Extension for browsers
- Allows you to work with collaborators
- Free test
- Affordable prices
- Competition analysis on Twitter
- Complete aid center
- Help save time
CONS:
- Does not offer PDF reports
- Does not include less known social networks
- Improveable mobile app
Survey Sparrow is a all-one-one platform for survey management and customer experience that is revolutionizing the way companies collect and use data. With its conversation focused approach, it is an essential tool for companies that seek to improve interaction with customers, employees and audiences.
★★★★★
More details + Survey Sparrow is a all-one-one platform for survey management and customer experience that is revolutionizing the way companies collect and use data. With its conversation focused approach, it is an essential tool for companies that seek to improve interaction with customers, employees and audiences.
Pros:
- Intuitive and attractive interface.
- High level of customization.
- Quick and efficient technical support.
CONS:
- The learning curve for beginners can be slightly steep.
- Some advanced functionalities are only available in the highest plans.
Typeform is a popular tool used to collect information, opinions and comments effectively and attractively.
★★★★★
More details +Pros:
- Intuitive interface of drag and release
- Thousands of templates
- Flexible and customizable
- Advanced fields
- Ease to answer surveys
- Multiple integrations
- It is not necessary to know of code
- It can be inserted on the web
- Results analysis
CONS:
- The free plan is very limited
