Customer Service
In this section we will analyze the main customer service tools on the market, both free and paid.
We pay special attention to your pricing models, their characteristics and our experience using them over the years.
The goal is for you to find the software that best suits your needs.
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Showing the 19 results
Buzzsumo Rating
Buzzsumo is a software to discover content ideas and influencers for your business. PROS:
- Super intuitive interface
- Efficient, no content escapes you
- Useful for generating content
- Useful for your SEO team
CONS:
- Free trial with several limits
- Can be expensive for small companies
CallRail provides telephone call tracking and analysis services for businesses and marketers.
★★★★★
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PROS:
- Tracking of calls, text messages, forms and chats
- You can know which channels generate the most leads to maximize ROI.
- Tailor the experience of each potential customer.
- AI-driven tool
- Automatically analyzes the keywords that customers use in calls
- Automatically tags and qualifies potential customers
- Integrates with many platforms and tools
- Free trial
CONS:
- Native integrations with some reporting platforms are not very robust.
- Customer support can be better
Capsule CRM offers an efficient solution for customer relationship management.
★★★★★
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PROS:
- Easy-to-navigate interface
- Classification and organization of contacts
- Free plan and 14-day trial
- Adaptable sales flows
- Calendar and task management tools
- Integrations with various tools
- Mobile App for iOS and Android
- Large knowledge base
CONS:
- The free plan is very limited
- Not recommended for large companies
Connecteam is an all-in-one employee management platform designed for companies with mobile, remote or front-line workers.
★★★★★
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PROS:
- Simple interface
- Assignment and tracking of tasks is easy and effective
- Effective solution for team management
- Easy to use on mobile
- Different pricing plans
- Configuration in less than 5 minutes
- Good technical support
CONS:
- Few integrations
- The view on the phone is different from that on the computer.
Valuation of FindThatLead
FindThatLead is a tool that allows you to find qualified leads for your sales team. PROS:
- Very practical and easy to use
- Includes email verifier
- Attractive design
- You can launch e-mail sales campaigns from the same platform.
CONS:
- Email verification process is not entirely reliable
Freshdesk is a customer support software as a service (SaaS) that helps companies better manage customer support and communications.
★★★★★
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PROS:
- Multichannel
- Multilanguage
- Customizable to the requirements of each company
- Set up automated workflows
- Intuitive and easy-to-use interface
- Shared knowledge base
- Compatibility with CRM
- Available as SaaS
CONS:
- Advanced features only available in paid plans
- Initial setup requires learning curve
- API changes may affect custom integrations
- Technical support outside the basic plan
Evaluation of Froged
Froged is a sales, marketing and support tool on a single platform. PROS:
- Excellent quality/price ratio
- Attractive, customizable chat interface.
- Live chat, content search engine, emailing and trigger marketing included
- API available
CONS:
- Administrator design could be improved
Keap offers a comprehensive solution for business management, task automation and customer relationship improvement.
★★★★★
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PROS:
- Intuitia platform
- Efficient automation
- Advanced contact management
- Personalization and segmentation
- Powerful email and SMS marketing tools
- Integrations
- Various pricing plans
CONS:
- Costly compared to other tools
- Initial learning curve to take advantage of all functionalities
- Some more advanced functionalities may be complex for less experienced users.
- Telephone support is not for all customers
PROS:
- Friendly interface
- Drag and drop editor
- Chatbots creation in minutes
- Predesigned templates
CONS:
- Higher prices than competitors
- Sometimes support responds in English
- Integration with WhatsApp only in the Business plan and for an additional charge.
ManyChat is a conversation automation platform that allows you to create chatbots and interactive message flows.
★★★★★
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PROS:
- Free plan
- Trial period
- No programming knowledge required
- Integrations
- Competitive pricing
CONS:
- Facebook API changes could affect your integration
- Support only available by tickets
- Little variation in payment plans
More viewed
Metricool unifies data from your website, social networks and online advertising to make it easy for you to consult them.
★★★★★
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Valuation of Metricool
Metricool unifies data from your website, social networks and online advertising to make it easy for you to consult them. PROS:
- Very easy to use
- Autolists are incredibly useful
- Complete statistical panels
- Include improvements on an ongoing basis
- Excellent customer service, and in Spanish.
- Ability to connect your Google and Facebook ad accounts
- Very useful if you are a marketing agency
- Tool for generating attractive reports
CONS:
- It does not serve to monitor your accounts in real time.
- In some cases you will need to alternate with other tools such as Hootsuite.
Navan (TripActions) is a cloud-based corporate travel and expense management platform.
★★★★★
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PROS:
- User-friendly interface
- Improve travelers' experience
- Helping companies save money
- Preferential agreements with travel suppliers
- Real-time data
CONS:
- Limited options in certain regions
- Mastering its functions may take time
- Limited integrations
Customer service platform for eCommerce with livechat and co-viewer.
★★★★★
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Valuation of Oct8ne
Oct8ne is the only eCommerce customer service platform with livechat and co-viewer. PROS:
- Multilingual
- Unique chat with covisor
- App available for Android and IOS
- Call and video call option
- Chat Bot
CONS:
- Chat design could be improved
- Prices are not public
PandaDoc is an innovative tool designed to simplify and improve the creation, management and tracking of business documents.
★★★★★
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PROS:
- Easy to use
- Complete help center
- Good customer service
- Documents can be signed from anywhere
- Document encryption
CONS:
- It is not free of charge
- Little customization
- Few integrations
- Can be a bit complex to set up
- Slow
Valuation of Scrabin
Scrabin is a tool for lead generation on Linkedin. PROS:
- Easy to set up and configure
- Safe, simulates human behavior
- Economic
- Very good value for money
CONS:
- Solutions with more features are available
ShortStack is a tool to increase engagement and conversion of your audience by creating viral contests.
★★★★★
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PROS:
- More than 80 drag and drop templates
- Design and implementation of campaigns in just a few clicks
- No coding knowledge required
- Integrates with major social networks
- 24-hour assistance
- Contests, sweepstakes and forms are customizable
CONS:
- High cost
- Not recommended for occasional campaigns because it is not profitable.
- No Spanish version
SocialBee is a social media management tool that allows you to schedule, publish and analyze content on various platforms in an automated way.
★★★★★
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PROS:
- Connection with the main social networks
- Browser extension
- Allows you to work with collaborators
- Free trial
- Affordable prices
- Competitive analysis on Twitter
- Complete help center
- Helps save time
CONS:
- Does not offer PDF reports
- Does not include lesser-known social networks
- Mobile app could be improved
Spiceworks Cloud Help Desk is a cloud-based technical support ticketing system that allows you to easily manage the requests and tasks of a company's IT/support department.
★★★★★
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PROS:
- Free
- Allows you to create, prioritize and organize support tickets in a centralized way.
- Already used by more than 280,000 companies worldwide
- Free technical support through its large online community.
CONS:
- Payment plan required for large-scale use
- Not the most suitable tool for managing large ticket volumes and high process automation
- Lacks integrations with other systems beyond the basics
- Ticket information is hosted on external servers.
Typeform is a popular tool used to collect information, opinions and comments in an effective and attractive way.
★★★★★
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PROS:
- Intuitive drag-and-drop interface
- Thousands of templates
- Flexible and customizable
- Advanced fields
- Ease of answering surveys
- Multiple integrations
- No coding knowledge required
- Can be inserted in the web
- Analysis of results
CONS:
- The free plan is very limited
