Customer service
In this section we will analyze the main customer service tools, both free and payment.
We pay special attention to their pricing models, to their characteristics and our experience using them during these years.
The goal is to find the software that best suits your needs.
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Showing the 6 results
Freshdesk is a customer support support (SAAS) software that helps companies better manage support and communications with customers.
★★★★★
More details +Pros:
- Multichannel
- Multiidioma
- Customizable to the requirements of each company
- Configure automated work flows
- Intuitive and easy to use interface
- Shared Knowledge Base
- CRM compatibility
- Available as SAAS
CONS:
- Advanced functions only available in paid plans
- Initial configuration requires learning curve
- Changes in API can affect personalized integrations
- Technical support outside the basic plan
Frog Evaluation
Fronged is a sales, marketing and support tools on the same platform.Pros:
- Excellent quality/price ratio
- Attractive, customizable chat interface.
- Live chat, content search engine, emailing and trigger marketing included
- API available
CONS:
- Improveable administrator design
Landbot is an online tool for the creation of conversational chatbots .
★★★★★
More details +Pros:
- Friend interface
- Drag and release editor
- Creation of chatbots in minutes
- Predested templates
CONS:
- Higher prices than competitors
- Sometimes the support responds in English
- Integration with WhatsApp only in the Business Plan and with additional charge
Manychat is a conversations automation platform that allows you to create interactive message chatbots and flows.
★★★★★
More details +Pros:
- Free plan
- Probation
- No knowledge in programming is needed
- Integrations
- Competitive price
CONS:
- Changes in Facebook API could affect their integration
- Support only available by tickets
- Little variation in payment plans
Oct8NE stands out as an innovative and unique tool in the market. Your cooking differentiates it from other solutions such as Zendesk or Freshdesk , which do not offer real -time visual support. Integrations with chatgpt and social channels make it a robust and versatile option for any online business.
★★★★★
More details +OCT 8NE Assessment
Oct8NE stands out as an innovative and unique tool in the market. Your cooking differentiates it from other solutions such as Zendesk or Freshdesk, which do not offer real -time visual support. Integrations with chatgpt and social channels make it a robust and versatile option for any online business.Pros:
- Unique visual support with the coding.
- Multicanal (WhatsApp, Instagram, Facebook Messenger).
- Advanced integration with ChatgPT for customization.
- Compatible with popular platforms such as Shopify, Magento and Woocommerce.
- Calls and video calls available.
CONS:
- Prices are not public, which can hinder the initial comparison.
- Although it has improved, the chat interface could be more modern in design.
SpiceWorks Cloud Help Desk is a cloud -based technical support tickets that allows you to easily manage the applications and tasks of the IT/support department of a company.
★★★★★
More details +Pros:
- Free
- It allows to create, prioritize and organize support tickets in a centralized way.
- More than 280,000 companies from all over the world already use it
- Free technical support through its great online community.
CONS:
- Payment plan for large -scale use is required
- It is not the most appropriate tool to manage large ticket volumes and high process automation
- It lacks integrations with other systems beyond the basics
- Ticket information is housed on external servers
