Customer service
In this section we will analyze the main customer service tools, both free and payment.
We pay special attention to their pricing models, to their characteristics and our experience using them during these years.
The goal is to find the software that best suits your needs.
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Showing the 8 results
Capsule CRM ofrece una solución eficiente para la gestión de relaciones con los clientes.
★★★★★
More details +Pros:
- Interfaz fácil de navegar
- Clasificación y organización de contactos
- Plan gratis y prueba por 14 días
- Flujos de ventas adaptables
- Calendario y herramientas de gestión de tareas
- Integraciones con diversas herramientas
- App móvil para iOS y Android
- Great knowledge base
CONS:
- The free plan is very limited
- No recomendado para empresas grandes
Connecteam is an employee management platform all in one designed for companies with mobile, remote or frontline workers.
★★★★★
More details +Pros:
- Simple interface
- The assignment and monitoring of tasks is easy and effective
- Effective solution for equipment management
- Easy to use on mobile
- Different price plans
- Settings in less than 5 minutes
- Good technical support
CONS:
- Few integrations
- The view on the phone is different from the computer
Freshdesk is a customer support support (SAAS) software that helps companies better manage support and communications with customers.
★★★★★
More details +Pros:
- Multichannel
- Multiidioma
- Customizable to the requirements of each company
- Configure automated work flows
- Intuitive and easy to use interface
- Shared Knowledge Base
- CRM compatibility
- Available as SAAS
CONS:
- Advanced functions only available in paid plans
- Initial configuration requires learning curve
- Changes in API can affect personalized integrations
- Technical support outside the basic plan
Landbot is an online tool for the creation of conversational chatbots .
★★★★★
More details +Pros:
- Friend interface
- Drag and release editor
- Creation of chatbots in minutes
- Predested templates
CONS:
- Higher prices than competitors
- Sometimes the support responds in English
- Integration with WhatsApp only in the Business Plan and with additional charge
Manychat is a conversations automation platform that allows you to create interactive message chatbots and flows.
★★★★★
More details +Pros:
- Free plan
- Probation
- No knowledge in programming is needed
- Integrations
- Competitive price
CONS:
- Changes in Facebook API could affect their integration
- Support only available by tickets
- Little variation in payment plans
More seen 
Metricole unifies your website data, social networks and online advertising so that it is simple to consult them
★★★★★
More details +Metricol Assessment
Metricole unifies your website data, social networks and online advertising so that it is simple to consult themPros:
- Very easy to use
- Autolists are incredibly useful
- Complete statistical panels
- They include constantly
- Excellent customer service, and in Spanish.
- Possibility of connecting your Google and Facebook advertising accounts
- Very useful if you are a marketing agency
- Tool to generate attractive reports
CONS:
- It does not serve to monitor your accounts in real time
- In some cases you will need to alternate with other tools such as Hootsuite
SpiceWorks Cloud Help Desk is a cloud -based technical support tickets that allows you to easily manage the applications and tasks of the IT/support department of a company.
★★★★★
More details +Pros:
- Free
- It allows to create, prioritize and organize support tickets in a centralized way.
- More than 280,000 companies from all over the world already use it
- Free technical support through its great online community.
CONS:
- Payment plan for large -scale use is required
- It is not the most appropriate tool to manage large ticket volumes and high process automation
- It lacks integrations with other systems beyond the basics
- Ticket information is housed on external servers
Typeform is a popular tool used to collect information, opinions and comments effectively and attractively.
★★★★★
More details +Pros:
- Intuitive interface of drag and release
- Thousands of templates
- Flexible and customizable
- Advanced fields
- Ease to answer surveys
- Multiple integrations
- It is not necessary to know of code
- It can be inserted on the web
- Results analysis
CONS:
- The free plan is very limited
