Customer service
In this section we will analyze the main customer service tools, both free and payment.
We pay special attention to their pricing models, to their characteristics and our experience using them during these years.
The goal is to find the software that best suits your needs.
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Mostrando los 20 resultados
Discover ideas for your content and influencers for your business
★★★★★
More details +Buzzsumo assessment
Buzzsumo is software to discover content ideas and influencers for your businessPros:
- Super intuitive inferchaz
- Efficient, there is no content that escapes
- Useful for generating content
- Useful for your SEO team
CONS:
- Free test with enough limits
- It can be expensive for small businesses
CallRail follow -up and telephone call services for companies and marketing professionals.
★★★★★
More details +Pros:
- Call monitoring, text messages, forms and chats
- You can know which channels more potential customers generate to maximize the ROI.
- Adapt the experience of each potential client.
- Tool driven by AI
- Automatically analyze the keywords that customers use in calls
- Tag and qualifies automatically potential customers
- Integrates with many platforms and tools
- Free test
CONS:
- Native integrations with some report platforms are not very solid.
- Customer support can be better
Capsule CRM ofrece una solución eficiente para la gestión de relaciones con los clientes.
★★★★★
More details +Pros:
- Interfaz fácil de navegar
- Clasificación y organización de contactos
- Plan gratis y prueba por 14 días
- Flujos de ventas adaptables
- Calendario y herramientas de gestión de tareas
- Integraciones con diversas herramientas
- App móvil para iOS y Android
- Great knowledge base
CONS:
- The free plan is very limited
- No recomendado para empresas grandes
Connecteam is an employee management platform all in one designed for companies with mobile, remote or frontline workers.
★★★★★
More details +Pros:
- Simple interface
- The assignment and monitoring of tasks is easy and effective
- Effective solution for equipment management
- Easy to use on mobile
- Different price plans
- Settings in less than 5 minutes
- Good technical support
CONS:
- Few integrations
- The view on the phone is different from the computer
Findthatlead assessment
FindThatlead is a tool that allows you to find qualified leads for your sales teamPros:
- Very practical and simple to use
- Includes email verifier
- Attractive design
- You can launch mail sales campaigns from the same platform
CONS:
- The emails verification process is not entirely reliable
Freshdesk is a customer support support (SAAS) software that helps companies better manage support and communications with customers.
★★★★★
More details +Pros:
- Multichannel
- Multiidioma
- Customizable to the requirements of each company
- Configure automated work flows
- Intuitive and easy to use interface
- Shared Knowledge Base
- CRM compatibility
- Available as SAAS
CONS:
- Advanced functions only available in paid plans
- Initial configuration requires learning curve
- Changes in API can affect personalized integrations
- Technical support outside the basic plan
Frog Evaluation
Fronged is a sales, marketing and support tools on the same platform.Pros:
- Excellent quality/price ratio
- Attractive, customizable chat interface.
- Live chat, content search engine, emailing and trigger marketing included
- API available
CONS:
- Improveable administrator design
Keap offers an integral solution for business management, task automation and improvement of customer relationships.
★★★★★
More details +Pros:
- Intuitia platform
- Efficient automation
- Advanced contact management
- Personalization and segmentation
- Powerful email tools and SMS marketing
- Integrations
- VARIOUS PRICE PLANS
CONS:
- Expensive compared to other tools
- Initial learning curve to take advantage of all features
- Some more advanced features can be complex for less experienced users.
- Telephone support is not for all customers
Landbot is an online tool for the creation of conversational chatbots .
★★★★★
More details +Pros:
- Friend interface
- Drag and release editor
- Creation of chatbots in minutes
- Predested templates
CONS:
- Higher prices than competitors
- Sometimes the support responds in English
- Integration with WhatsApp only in the Business Plan and with additional charge
Manychat is a conversations automation platform that allows you to create interactive message chatbots and flows.
★★★★★
More details +Pros:
- Free plan
- Probation
- No knowledge in programming is needed
- Integrations
- Competitive price
CONS:
- Changes in Facebook API could affect their integration
- Support only available by tickets
- Little variation in payment plans
More seen 
Metricole unifies your website data, social networks and online advertising so that it is simple to consult them
★★★★★
More details +Metricol Assessment
Metricole unifies your website data, social networks and online advertising so that it is simple to consult themPros:
- Very easy to use
- Autolists are incredibly useful
- Complete statistical panels
- They include constantly
- Excellent customer service, and in Spanish.
- Possibility of connecting your Google and Facebook advertising accounts
- Very useful if you are a marketing agency
- Tool to generate attractive reports
CONS:
- It does not serve to monitor your accounts in real time
- In some cases you will need to alternate with other tools such as Hootsuite
Navan (TripActions) es una plataforma de gestión de gastos y viajes corporativos basada en la nube.
★★★★★
More details +Pros:
- Friendly interface
- Improve the experience of travelers
- Help companies save
- Preferential agreements with travel suppliers
- Real -time data
CONS:
- Limitation of options in certain regions
- Domain of its functions may require time
- Limited integrations
Oct8NE stands out as an innovative and unique tool in the market. Your cooking differentiates it from other solutions such as Zendesk or Freshdesk , which do not offer real -time visual support. Integrations with chatgpt and social channels make it a robust and versatile option for any online business.
★★★★★
More details +OCT 8NE Assessment
Oct8NE stands out as an innovative and unique tool in the market. Your cooking differentiates it from other solutions such as Zendesk or Freshdesk, which do not offer real -time visual support. Integrations with chatgpt and social channels make it a robust and versatile option for any online business.Pros:
- Unique visual support with the coding.
- Multicanal (WhatsApp, Instagram, Facebook Messenger).
- Advanced integration with ChatgPT for customization.
- Compatible with popular platforms such as Shopify, Magento and Woocommerce.
- Calls and video calls available.
CONS:
- Prices are not public, which can hinder the initial comparison.
- Although it has improved, the chat interface could be more modern in design.
PandaDoc is an innovative tool designed to simplify and improve the creation, management and monitoring of commercial documents .
★★★★★
More details +Pros:
- Easy to use
- Complete aid center
- Good customer service
- Documents can be signed from anywhere
- Document encryption
CONS:
- It is not free
- Little customization
- Few integrations
- Can become a bit complex to configure
- Slowness
Scrabin assessment
Scabin is a tool for Leads generation on LinkedInPros:
- Easy to configure and start
- Sure, simulate human behavior
- Economic
- Very good quality/price
CONS:
- There are solutions with more performance
Shortstack is a tool to increase the commitment and conversion of your audience , through the creation of viral competitions.
★★★★★
More details +Pros:
- More than 80 drag and release templates
- Design and commissioning of campaigns with a few clicks
- It is not necessary to know of code
- Is integrated with the main social networks
- 24 -hour assistance
- Contests, raffles and forms are customizable
CONS:
- High cost
- Not recommended for occasional campaigns because it is not profitable
- No Spanish version
SocialBee is a social media management tool that allows you to program, publish and analyze content on several platforms automatically.
★★★★★
More details +Pros:
- Connection with the main social networks
- Extension for browsers
- Allows you to work with collaborators
- Free test
- Affordable prices
- Competition analysis on Twitter
- Complete aid center
- Help save time
CONS:
- Does not offer PDF reports
- Does not include less known social networks
- Improveable mobile app
SpiceWorks Cloud Help Desk is a cloud -based technical support tickets that allows you to easily manage the applications and tasks of the IT/support department of a company.
★★★★★
More details +Pros:
- Free
- It allows to create, prioritize and organize support tickets in a centralized way.
- More than 280,000 companies from all over the world already use it
- Free technical support through its great online community.
CONS:
- Payment plan for large -scale use is required
- It is not the most appropriate tool to manage large ticket volumes and high process automation
- It lacks integrations with other systems beyond the basics
- Ticket information is housed on external servers
Survey Sparrow is a all-one-one platform for survey management and customer experience that is revolutionizing the way companies collect and use data. With its conversation focused approach, it is an essential tool for companies that seek to improve interaction with customers, employees and audiences.
★★★★★
More details + Survey Sparrow is a all-one-one platform for survey management and customer experience that is revolutionizing the way companies collect and use data. With its conversation focused approach, it is an essential tool for companies that seek to improve interaction with customers, employees and audiences.
Pros:
- Intuitive and attractive interface.
- High level of customization.
- Quick and efficient technical support.
CONS:
- The learning curve for beginners can be slightly steep.
- Some advanced functionalities are only available in the highest plans.
Typeform is a popular tool used to collect information, opinions and comments effectively and attractively.
★★★★★
More details +Pros:
- Intuitive interface of drag and release
- Thousands of templates
- Flexible and customizable
- Advanced fields
- Ease to answer surveys
- Multiple integrations
- It is not necessary to know of code
- It can be inserted on the web
- Results analysis
CONS:
- The free plan is very limited
