Chargeguard

What is Chargeguard?

• What is Chargeguard for?
• Advantages of Chargeguard
• What can be done at Chargeguard?
• Who uses Chargeguard?
• How much does Chargeguard cost?
• Review and opinions of Chargeguard
• Benefits of Chargeguard

My clients often ask me if this service is only for large Vendors. It is not. From every 1P account you can recover some money. In my case, I have taken out recovery audits from €1,000 up to €450,000.

Obviously, the larger the account, the more Marketplaces it touches (more countries, of course) and the more units it moves, the greater the recovery of surcharges. Normally this cost recovery is between 1% and 5% of the total turnover of the account, so if you have a GMV of 1M€, you can probably recover between 10,000€ and 50,000€.

However, you can check yourself what they could recover for your account, as you can request a free audit.

What is Chargeguard for?

Chargeguard is used to recover costs lost by Amazon Vendors due to all the non-compliance surcharges that Amazon Vendor may charge you. This tool automates the claims submission process and comprehensively tracks all transactions and sales activity on Amazon. By using Chargeguard, sellers can maximize their profits by efficiently recovering the funds due to them.

To use the service, sellers must register on the platform or request a free audit to provide access to their Amazon Vendor Central account. Then, Chargeguard's team of experts will review the vendor's costs and chargebacks and identify those that have been incorrectly charged.

This audit process is called C.E.R.A. (Chargeguard Evaluation and Recovery Analysis) in which you get:

• • Account audit with a history of up to 2 years.
  • Potential recovery of chargebacks and account refunds.
  • Complete fee breakdown to understand why and what Amazon Retail has charged you over the past 2 years.

Thereafter, the company will work to recover those unfair surcharges on behalf of the seller.

Advantages of Chargeguard

Chargeguard offers several advantages to Amazon vendors. On the one hand, by automating the claims submission process, it saves sellers time and effort. On the other, the tool closely tracks all transactions and sales activity on Amazon to identify losses and non-compliance fees that can be recovered.

What can be done at Chargeguard?

Chargeguard offers a variety of features and functionality to assist Amazon suppliers in their non-compliance surcharge recovery process. Some of the highlighted features include:

• Automatic tracking of refunds and offsets.
• Report Co-Ops and money owed to you by Amazon.
• Report half-paid promotions with Amazon and money not credited to you from those promotions.
• Identification of canceled Purchase Orders, inventory losses, returns of inventory that is not yours, etc.
• Generation of detailed reports on non-compliance surcharges recovered.
• Integration with Amazon's platform to access real-time data.

Who uses Chargeguard?

Chargeguard is used by a wide range of Amazon vendors, including freelancers, small and medium-sized businesses. The tool is especially useful for sellers who want to maximize their profits and ensure that they are recovering all non-compliance surcharges due to them.

How much does Chargeguard cost?

There is no cost to register and request an audit. A two-tier fee applies:

For the first $250K recovered: 25% commission.
For the rest: 15% commission.

Review and opinions of Chargeguard

Chargeguard has proven to be a valuable ally for online sellers who want to maximize their profits and recover lost non-compliance surcharges.

It stands out for its ability to automate the cost recovery process for Amazon's suppliers, automatically tracking refunds and compensation. Which is critical, because sellers often face situations where Amazon makes refunds without properly notifying them. With Chargeguard, sellers can rest assured that no refunds are missed and that all funds due to them are recovered.

Another interesting feature is the identification of canceled orders and inventory losses. These are two aspects that often go unnoticed by vendors, but have a significant impact on costs. Chargeguard tracks these situations closely and generates detailed reports that give sellers a clear view of losses and recovered costs.

However, it is important to mention that Chargeguard has some limitations. One of them is that its focus is only on cost recovery for Amazon retail vendors. Therefore, sellers operating on other platforms or in different marketplaces may not find this tool useful for their specific needs.

In addition, while it automates much of the cost recovery process, it still requires some vendor intervention. It is important that salespeople regularly review the reports generated by the tool and take the necessary steps to file the appropriate claims. This may require some time and dedication on the part of the salesperson.

If you are an active seller on Amazon, Chargeguard can be an option to maximize your profits and recover lost costs.

Benefits of Chargeguard

Jordi

ecommerce and Amazon consultant at Jordiob.com | Web

Consultant in eCommerce / Amazon since 2000. Partner of: Helium 10, Jungle Scout, Avask, Sellzone, Helium 10 Seller Solutions Hub Partner.

Laia Ordóñez

Web

Partner & Content Writer at Jordiobdotcom SL. I actively participate in Oleoshop, FBAPodcast, H10-wp.com SimpleShopHacks and also in the Shopify blog.

Lenis Querales

Web

SEO copywriter, copywriter and university professor